Operating levitating devices requires a lot of patience and practice at first. If this is your first time using magnetic levitation products, you may need to attempt a few times first before succeeding.However, once you succeed, it only gets easier!
Place the moon and base on a flat, nonmetallic surface. Connect the AC Adapter to the power, and the other DC plug to the base.
With two hands, hold the moon above the center of the base and slowly put the moon down towards the base. When you feel resistance, adjust the ball until you feel a gentle release. Keep the moon stable for a few seconds.
Once you feel that the moon is almost balanced in mid-air (not falling down or being pushed up), slowly let go until the moon begins to rotate by itself. If you don’t succeed, try again. It may take a few tries at first! If still unsuccessful, turn off the base and let it cool before trying again.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email TheOurSpaceHelp@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.